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HOW NZ DOCUMENT ASSIST WORKS

Tell Us Once. We Handle Every Step.

Tell us what New Zealand document you have, where it needs to be used and what you have been asked to provide. We work out exactly what it needs, send one all-in quote and take care of every step through to delivery, so it's right the first time.

Published 6 September 2026 Updated 8 October 2026

You do not need to start by knowing whether you need an apostille, authentication, notary appointment or translation.

Start by telling us what you already know. If you have written instructions from an overseas authority, organisation, lawyer, bank, employer or other receiving party, you can include those with your enquiry.

Other stages we can coordinate:

Depending on the document, the process can also involve Notary Coordination, Translation Coordination and Courier & Document Return. For Auckland-specific apostille help, see Apostille Auckland.

One All-In Quote Before Work Starts

Apostille all in from NZ$116

You see one total, including government fees and GST, before anything starts. Where a notary, translation or embassy step is needed, it is included in the same quote. No separate bills, no surprises.

Our Process

Not sure which document pathway applies?

Start with our Apostille vs Authentication NZ guide. If your destination uses the Hague Apostille route, see Apostille NZ and the NZ Apostille Requirements guide. If it does not, see Document Authentication NZ.

Tell Us About Your Documents

Tell us what document you have, which country it will be used in, who has requested it and any instructions or deadline you have received. If you are preparing a degree, diploma, transcript or other academic record, see our Apostille Education Documents NZ guide. If you are preparing a police clearance or criminal record for overseas use, see our Apostille Criminal Record NZ guide. For an official New Zealand marriage certificate being used overseas, see our Apostille Marriage Certificate NZ guide. For a power of attorney or similar privately prepared document, see our Apostille Power of Attorney NZ guide.

If you are not sure what a particular instruction means, send us the wording you have been given so we can understand what administrative process you are asking us to coordinate.

We Work Out Exactly What It Needs

Apostille or authentication, a new certificate, a notary, a translation: we check what your document and country need, in the right order, before anything is lodged. This is where most people go wrong on their own, and where our 15 years of consular experience counts.

We do not make legal, immigration or government decisions on your behalf.

You Receive One All-In Quote

Before any work starts, you get one total covering our service, government fees and any notary, translation or courier the job needs.

Approve it and we take it from there. Nothing is lodged or booked until you say go.

We Coordinate the Agreed Steps

We handle every step your document needs, for example:

ordering a new certificate as an approved BDM Online organisation
apostille processing
document authentication
an independent Notary Public appointment
translation arrangements
document courier and return logistics

We Keep You Updated

We provide practical updates on the administrative stages we have agreed to coordinate, so you know where your documents are in the process.

Where another provider or authority controls a timeframe, we cannot guarantee their processing speed, but we can help keep the agreed workflow organised.

Your Documents Are Returned or Sent On

Once the agreed stages are complete, we can coordinate return delivery to you or onward courier handling where that forms part of your service.

What Can We Help Coordinate?

Apostille Coordination Administrative help coordinating New Zealand documents requiring an apostille for overseas use. Document Authentication Coordination for documents requiring authentication rather than an apostille. Notary Coordination Help coordinating an appointment with an independent New Zealand Notary Public. Translation Coordination Administrative coordination with an appropriate independent translation provider. Courier & Document Return Practical coordination of dispatch, tracking, return and onward document delivery.

Do I Need to Know Exactly What Service I Need?

No. Many people contact us because they have been given instructions but are unsure how the different practical stages fit together.

Tell us what you have been asked to provide and send us any relevant instructions you have received.

The receiving organisation makes the final decision.

The overseas authority, organisation or other receiving party decides what documents and formalities it will accept. NZ Document Assist coordinates administrative processes based on the instructions and information available to us.

What If My Case Needs Several Different Steps?

That is exactly where a coordination service can be useful.

For example, one case might involve an independent notary appointment, followed by an apostille, then translation and finally international courier delivery.

We handle the whole chain in the right order, with one contact and one all-in quote, instead of leaving you to organise each stage yourself.

Can You Help Anywhere in New Zealand?

Yes. We help clients all over New Zealand and overseas.

Many cases can be managed remotely using email, phone and courier. Auckland clients can also ask about in-person administrative assistance by appointment where appropriate.

Frequently Asked Questions

What should I send you when I first make contact?

Tell us what document you have, where it will be used, who has requested it, what you have been told is required and any deadline you have.

Do I need to send my original document immediately?

Not necessarily. Start by contacting us with information about your case. We can then explain what we need for the administrative service we are being asked to coordinate.

Will I know the cost before you start?

Yes. You get one all-in quote, including government fees and GST, before any work begins. Apostille is all in from NZ$116.

Can you handle the whole process?

Yes. That is what most clients ask us for: certificate, notary, apostille or authentication, translation and delivery, handled by one contact. Independent providers such as a Notary Public remain responsible for their own part.

Do you guarantee that my documents will be accepted overseas?

No. The receiving organisation or authority decides whether a document meets its requirements. We help coordinate the practical administrative process based on the instructions available.

Important service information

NZ Document Assist provides administrative document assistance, coordination and logistics services only. We are not a government agency, law firm, Notary Public, Justice of the Peace service or licensed immigration adviser, and we do not provide legal or immigration advice.

Where an independent Notary Public, lawyer, translator, courier, government authority, embassy or other third-party provider is required, that provider performs and remains responsible for its own service.

Ready to Tell Us About Your Documents?

Tell us what document you have, where it needs to be used and what you have been asked to provide. We can then explain what administrative help we may be able to coordinate.

Get a Free Quote

Tell us the country and we confirm the route. See which countries take an apostille.

Questions about the document process

What if I do not know which service I need?

You do not need to diagnose the process yourself. Tell us what document you have, the destination country and what the receiving organisation has asked for. You can also browse our Resources or read Documents for Overseas Use for a broader overview.

Will I know the costs before work starts?

Yes. We explain the likely administrative steps and provide a quote before the agreed work begins. You can also see our Pricing page.