A Clearer Way to Manage Your Overseas Documents
Tell us what New Zealand document you have, where it needs to be used and what you have been asked to provide. We coordinate the agreed administrative steps and help keep the process organised from beginning to end.
You do not need to start by knowing whether you need an apostille, authentication, notary appointment or translation.
Start by telling us what you already know. If you have written instructions from an overseas authority, organisation, lawyer, bank, employer or other receiving party, you can include those with your enquiry.
We explain the administrative work we can coordinate and separate our service fee from known government, notary, translator, courier, embassy or other third-party costs where applicable.
Our Process
Tell Us About Your Documents
Tell us what document you have, which country it will be used in, who has requested it and any instructions or deadline you have received.
If you are not sure what a particular instruction means, send us the wording you have been given so we can understand what administrative process you are asking us to coordinate.
We Review the Administrative Process
We look at the practical steps involved in the service you are asking us to coordinate and identify where an independent professional, government authority or other third party may need to be involved.
We do not make legal, immigration or government decisions on your behalf.
You Receive a Clear Quote
Before agreed work starts, we provide a quote for our administrative coordination service.
Where possible, third-party costs are shown separately so you can see what you are paying NZ Document Assist for and what is payable to another provider or authority.
We Coordinate the Agreed Steps
Depending on your case, this may involve coordinating one or more administrative stages such as:
- apostille processing
- document authentication
- an independent Notary Public appointment
- translation arrangements
- document courier and return logistics
We Keep You Updated
We provide practical updates on the administrative stages we have agreed to coordinate, so you know where your documents are in the process.
Where another provider or authority controls a timeframe, we cannot guarantee their processing speed, but we can help keep the agreed workflow organised.
Your Documents Are Returned or Sent On
Once the agreed stages are complete, we can coordinate return delivery to you or onward courier handling where that forms part of your service.
What Can We Help Coordinate?
Do I Need to Know Exactly What Service I Need?
No. Many people contact us because they have been given instructions but are unsure how the different practical stages fit together.
Tell us what you have been asked to provide and send us any relevant instructions you have received.
The overseas authority, organisation or other receiving party decides what documents and formalities it will accept. NZ Document Assist coordinates administrative processes based on the instructions and information available to us.
What If My Case Needs Several Different Steps?
That is exactly where a coordination service can be useful.
For example, one case might involve an independent notary appointment, followed by an apostille, then translation and finally international courier delivery.
Where appropriate, we can coordinate the agreed administrative workflow rather than leaving you to organise each stage independently.
Can You Help Anywhere in New Zealand?
Yes. NZ Document Assist provides nationwide administrative document coordination.
Many cases can be managed remotely using email, phone and courier. Auckland clients can also ask about in-person administrative assistance by appointment where appropriate.
Frequently Asked Questions
What should I send you when I first make contact?
Tell us what document you have, where it will be used, who has requested it, what you have been told is required and any deadline you have.
Do I need to send my original document immediately?
Not necessarily. Start by contacting us with information about your case. We can then explain what we need for the administrative service we are being asked to coordinate.
Will I know the cost before you start?
Yes. We provide a quote for the agreed administrative coordination service before work begins.
Can you handle the whole process?
Where the matter fits our service, we can coordinate multiple administrative stages. Any regulated professional service, government decision or independent third-party service remains the responsibility of the relevant provider or authority.
Do you guarantee that my documents will be accepted overseas?
No. The receiving organisation or authority decides whether a document meets its requirements. We help coordinate the practical administrative process based on the instructions available.
NZ Document Assist provides administrative document assistance, coordination and logistics services only. We are not a government agency, law firm, Notary Public, Justice of the Peace service or licensed immigration adviser, and we do not provide legal or immigration advice.
Where an independent Notary Public, lawyer, translator, courier, government authority, embassy or other third-party provider is required, that provider performs and remains responsible for its own service.
Ready to Tell Us About Your Documents?
Tell us what document you have, where it needs to be used and what you have been asked to provide. We can then explain what administrative help we may be able to coordinate.