Courier & Document Return Coordination

Important documents can move through several different stages before they are ready for overseas use.

They may need to travel between you, an independent Notary Public, a translation provider, an authority processing an apostille or authentication, and finally back to you or onward to another destination.

NZ Document Assist can coordinate the practical logistics around the document process we are managing for you.

What Can We Coordinate?

Depending on your case and the agreed service, we can help coordinate:

• courier booking for document dispatch
• document collection arrangements where available
• tracking details and practical delivery updates
• return delivery after an apostille or authentication process
• movement of documents between agreed independent service providers
• onward delivery after a notary or translation stage
• return of completed documents to you
• international document courier arrangements where appropriate services are available

Courier Coordination as Part of Your Document Process

Courier handling is often only one small part of a much larger process.

For example, your documents may require:

• notary coordination
• apostille coordination
• document authentication
• translation coordination

Where these services form part of the work we have agreed to coordinate, we can help manage the practical document movement between stages.

Before Sending Valuable Original Documents

If originals are required, confirm the receiving organisation's instructions before dispatch. Where possible, keep clear scans or copies for your own records and use a tracked service appropriate to the importance of the documents.

Sending Original Documents

Some overseas document processes may require original documents rather than scans or ordinary copies.

If original documents need to be sent, it is particularly important to understand the instructions you have received before dispatching them.

We can coordinate agreed courier arrangements, but the organisation receiving the document determines what format, document type and delivery method it will accept.

Tracking Your Documents

Where courier tracking is available, we can help coordinate the tracking information for the document stage we are managing.

Actual transport, delivery performance, delays, customs processing and courier timeframes remain the responsibility of the independent courier provider and relevant authorities.

Can You Coordinate International Delivery?

Yes, where appropriate courier services are available, we can help coordinate international delivery of documents.

International delivery charges depend on factors such as destination, service level, parcel size and the independent courier provider selected.

Customs, import, delivery and receiving requirements can also differ between countries.

Independent Courier Coordination — Clear Scope and Clear Fees

NZ Document Assist is not a courier company. We coordinate agreed document movements using independent courier providers and help keep the logistics connected with the wider document process you have asked us to manage.

How Our Courier Coordination Works

1. Tell Us Where the Documents Need to Go

Tell us what documents are involved, where they currently are and where they need to be sent or returned.

2. We Review the Practical Logistics

We identify the courier and document-handling stages we can coordinate as part of the agreed administrative service.

3. We Coordinate the Courier Arrangement

Where agreed, we arrange the practical courier booking or document movement using an appropriate independent provider.

4. We Keep Track of the Agreed Process

Where tracking information is available, we can help monitor the administrative progress of the stage we are coordinating.

5. We Coordinate Return or Onward Delivery

After the relevant document stage has been completed, we can coordinate the agreed return or onward delivery arrangements.

Nationwide Document Assistance

NZ Document Assist provides administrative document coordination throughout New Zealand.

Many cases can be managed remotely using email, phone and courier, while Auckland clients can also ask about in-person administrative assistance by appointment.

Frequently Asked Questions

Can you arrange a courier for my documents?

Yes. Where courier handling forms part of the service we have agreed to coordinate, we can help arrange the practical courier booking, dispatch and return process.

Can you send documents overseas?

We can help coordinate international courier arrangements where appropriate courier services are available. Courier charges, international delivery requirements and delivery times are determined by the relevant independent provider.

Can you track my documents?

Where tracking is supplied by the courier provider, we can help coordinate the tracking information for the document stage we are managing.

How much does courier coordination cost?

Courier is priced into your one all-in quote, including the courier company's own charges, so you see the total before anything is sent. Return courier within New Zealand is already included in our NZ$148 apostille price.

Can you manage the courier after my apostille is completed?

Yes. Where agreed, we can coordinate the return or onward delivery of documents following an apostille, authentication, notary or translation stage.

Need Help With Your Document Delivery?

Tell us what documents you have, where they currently are and where they need to go. We can then explain which practical document-handling and courier stages we may be able to coordinate for you.

Ask About Your Documents

Prefer to call? +64 22 100 3242